Privacy Policy

1. Introduction

Ashtree Studio ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• Personal Information: Name, email address, phone number, shipping address, and billing information when you place an order
• Order Information: Product specifications, design files, customization requests, and order history
• Communication Data: Messages, emails, and other communications you send to us
• Technical Data: IP address, browser type, device information, and usage patterns collected automatically
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your orders, products, and services
• Improving our website, products, and customer service
• Sending you marketing communications (with your consent) and responding to your inquiries

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances: (1) with service providers who assist us in operating our business (such as payment processors and shipping companies), (2) when required by law or to protect our rights, (3) in connection with a business transfer, or (4) with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for at least 7 years for accounting and legal purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including: (1) the right to access and receive a copy of your personal data, (2) the right to rectify inaccurate data, (3) the right to request deletion of your data, (4) the right to object to processing, and (5) the right to data portability. To exercise these rights, please contact us at orders@ashtreestudio.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes.